The perennial question: which chart is best?

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The perennial answer is, of course, “It depends.” For decades of users, Shewhart control charts have provided information about process stability. Like all Shewhart charts, data is plotted over time and in order from oldest to most current. The traditional control chart, an old standby, is not the only possibility when it comes to garnering … Continued

A reason to celebrate: November as World Quality Month

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From sharing quality stories and anticipating the nature of quality efforts in the future, to ordering celebration kits with magnets and bumper stickers, the annual celebration of World Quality Month in November offers a variety of ways to recognize important quality contributors and advancements throughout the world. The American Society for Quality (ASQ) sponsors the event as … Continued

Four Steps to Improving Customer Service

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This white paper serves as a primer for improvement for a new generation. This white paper describes four quality improvement steps to providing better customer service. These four steps can help you maintain your customer’s loyalty and improve your overall business. (10 pages)

Seven Traits of a Healthy Control Chart

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This white paper provides an overview of seven attributes to consider when creating control charts in healthcare. These seven traits will help make chart analysis simpler so that you can make clear, data-based decisions. When choosing control charting software, you will want to use these seven traits as a guide. (11 pages)

Six SPC Charting Problems Solved

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This white paper describes six time and money-wasting practices that can occur when companies implement statistical process control and provides tips on how to avoid them. You can keep your company’s SPC efforts running efficiently by following the tips described in this white paper. (6 pages)

Cpk: Indispensable index or misleading measure?

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Capability analysis is useful, enhancing communication between producer and customer and providing information about underlying processes. It is more than a simple statistical calculation, however. This white paper cautions that this analysis should be taken with a clear understanding by both sides of the communication about the process. (10 pages)

4 Steps to an Audit-Proof Measurement System

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An upcoming audit can be a stressful time for a quality team. Whether pursuing a new certification or retaining a current one, audit preparation can be a daunting challenge to even the most diligent organization. Here are a few key steps you can take to ensure the audit process goes smoothly. (4 pages) Please complete … Continued