An industrial distributor built its business by providing friendly, dependable service to a local customer base in Bronx, NY. Since the 1930’s, the company has evolved into a distributor of hand and power tools, fasteners, hardware and other building and maintenance supplies to contractors, institutions, hospitals and other businesses in the boroughs of New York.
After the current owner bought the business in 1987, he began introducing new technologies to help the company operate more efficiently. In 2000, he decided they had outgrown his home-grown computer system and needed a more sophisticated and comprehensive business solution. The owner went in search of a software system that would combine their inventory, purchasing, customer and sales history, receivables and other data critical to running a distribution company. He chose DDI System and realized immediate efficiencies and process improvements.
“Our switch to DDI System’s distribution-centric software made us more efficient. Enhanced data management and inventory control, automated credit card processing and improved customer service are just some of the ways technology benefits our company,” said the business owner.
Today, he has upgraded his company once again to DDI’s window-based Inform distribution software. Together with his son, they are taking advantage of the latest in technology and the integrated innovations that DDI offers on a continued basis.
Advanced Inventory Control
Automatic inventory notifications, multiple vendor listings, and inventory receiving are just a few of the features the industrial distributor quickly adopted.
“Every other day, I receive an automatic email with a critical inventory report attached,” the owner says. “I can quickly scan the report to see whether any of the items need to be ordered.” The business has realized significant cost reduction with multiple vendor data. They can easily shop around for the best price prior to ordering.
In addition to purchasing, they have seen significant improvements to their receiving process. According to the owner, “My home-grown system did not have a place for me to do receiving. Now, we receive everything as it comes in and the system is updated immediately. Our guys can easily find any back orders and process them.”
I love the ‘nuts and bolts’ features in DDI’s Inform software. Inventory management, sales history and automatic credit hold keeps us operating at maximum efficiency.