Prior to switching to DDI System, Shaw Supply was using FACTS. It was difficult to navigate and even harder to pull out critical data. We looked at larger, more expensive business software such as Eclipse, but determined that the costs of these systems were prohibitive. Fortunately, DDI System found us and as things turned out, we were a perfect fit.
The transition from FACTS to DDI’s Inform ERP went great. When the time came to change over, DDI provided us with 2 dedicated employees onsite to assist and train us. By the second day, we were up and running on the new system without missing a beat.
Inform has allowed us to capture significant cost savings by streamlining our basic paperwork flow and eliminating the need to buy and stock preprinted forms. Our customers now receive their invoices and statements via either fax or email, recognizing cost savings in decreased postage and reduced time spent processing.
“Processes that took us minutes are now done in seconds, and hour long processes are done in a fraction of the time. This has allowed us to reduce our staff while providing a higher level of service to our customers, and increased data accuracy.”
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